Terms & Conditions

Introduction 

The WSP is committed to ensuring that we deliver high quality targeted multi-agency training to key professionals who have an impact on safeguarding and promote the well-being of children and young people and adults. 

The extensive training programme is costly in terms of commissioning trainers, event materials, administration, refreshments and venue costs.  Our aim is to maximise attendance at all events. Training places are lost through non-attendance preventing other delegates attending important training. 

The Charging/Cancellation Policy will be reviewed by the WSP regularly. It is important that delegates and agencies are aware of the current WSP Charging/Cancellation Policy, which can be viewed at www.walsallsp.co.uk 

Bookings 

1. By applying for a place on an event delegates are confirming that they have the support of their line manager and agency to attend the event. This also confirms that the delegate / agency agree to pay any charges associated with the training in line with the current Charging/Cancellation Policy, on the WSP website and that the delegate / agency have read and accept the terms & conditions as set out in this document 

1. By applying for an event delegates are confirming they have read and understood the full course details to ensure they are booking onto the appropriate event for their role. The WSP accepts no responsibility if a delegate books onto incorrect training or fails to cancel a booking 

1. Delegates must set up an individual User Account using their own email address. Please note: a)‘‘office@’ type email addresses cannot be used b) Individuals must create their own account as there is no facility for one person ie: team administrator(s), to create an account using one email address and then book places for numerous staff under that same email address. 

1. All fields within the individual User Account must be fully completed when setting up an initial profile. It is then the individual’s responsibility to ensure information contained within their account is kept up to date. The WSP accepts no responsibility if a delegate incorrectly inputs their organisation type 

1. All fields within the event booking screens must be fully completed  

1. Please note that events are closed to new bookings 2 working days prior to the event start date 

1. The WSP incurs costs for every booking and change of booking made on the online system. Therefore the WSP reserve the right to pass any associated costs onto agencies / organisations in this regard 

Change of delegate 

No additional course charge will be incurred to change of delegate on an event. However the replacement delegate must a) be eligible to attend the training b) have set up a User Account on the online booking system c) email the WSP Training Team at WSPTraining@walsall.gov.uk confirming the course name and event date and the name of the delegate they are replacing in order for the WSP to action the change. Should a delegate not receive a response from the WSP prior to the event date then the replacement delegate should liaise directly with the trainer on the day of the training. 

Cancellation/non-attendance 

WSP retains the right to operate cancellation fees. Charges are made to all organisations for late cancellations and non-attendance, unless adequate notice has been given, as outlined in this policy.  

No charge will be applied if:  

• The delegate, or someone on their behalf, notifies the WSP Training Administrator of the cancellation at least 5 days in advance of the course / briefing session.
• The delegate has a sickness absence and the WSP Training Administrator is notified either before or on the day of the course / briefing session. Charging and Cancellation Policy www.walsallsp.co.uk 
• The delegate or their Line Manager arranges for someone for whom the training is appropriate to attend in their place, however WSP training Administrator MUST be notified of this change.

A cancellation charge will be applied to the service area if:  

Notification of non-attendance is not received within 5 days of the date of the course or briefing session. The charge will apply even if the delegate re-books onto a later date.  

When the delegate has a sickness absence and notification is not received before or on the day of the course or briefing session.  

No representative attends in the place of the delegate.  

Rate of cancellation charges:  

Face-to-face Full day Training £100 

Half Day training or Briefing £50 

Virtual Training Full day Training £50 

  Half Day Training or Briefing £25 

Cancellation of training event by WSP 

If due to unforeseen circumstances, such as trainer illness or adverse weather conditions, the WSP may be required to cancel training with limited notice. If this occurs, the WSP will endeavour to notify delegates as soon as possible via email and will not be held accountable for delegate costs associated with the cancelled event, such as related costs of releasing staff to attend training or travel expenses etc. 

Attendance/Late arrivals/Early Leaving 

1. Delegates must ensure that they sign the attendance register upon arrival at each event. Failure to do so may result in the system logging a delegate as a non-attender and subsequent charges may therefore apply in line with the Charging/Cancellation Policy 

1. Delegates are expected to attend the full training session 

1. Late arrivals may be refused entry at the discretion of the WSP’s trainer and in this event charges will apply in line with the Charging/Cancellation Policy and the delegate will be recorded as a non-attender 

1. Requests to leave an event early may be refused at the discretion of the WSP’s trainer. By leaving early, charges may be incurred and the delegate may be recorded as a non-attender 

1. Attendance and non-attendance may be reported to partner agencies 

Post event  

The WSB will update the online system to reflect attendance/non-attendance at event(s). Once actioned delegates will, depending on training, be able to: 

1. Complete their course evaluation online. NB: Failure to complete an evaluation may result in you being blocked from booking onto future training events 

1. Download attendance certificate and course e-Pack 

1. Delegates will be contacted in approximately 8 Weeks to give feedback on how they have implemented the learning from the training. Line managers may also be contacted to gain their view on how the delegates practice has improved as a consequence of attending this training. 

Data Protection please refer to WSP Privacy Notice 

Failure to comply with these Terms & Conditions may result in agencies/organisations not being able to access WSP training  

Course Charges 

Courses are free to all partners and the community and Voluntary Sector agencies in Walsall. All profit making and independent organisations, and Private Registered Housing Providers are charged the following: